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Quality policy

The company's primary goal is to provide services that meet or exceed the requirements and expectations of our customers. Through constant improvement and improvement of the quality of our work, we want to achieve the highest quality standards of the provided transport and logistics services and maximum customer satisfaction. In order to ensure the permanent quality of our services, we apply the following principles in particular:

  • we behave in accordance with the law, we comply with all obligations towards customers, suppliers and the state
  • we get customer feedback, educate ourselves and try to improve our customer service
  • we treat customers seriously, anticipate and satisfy their needs and wishes
  • we analyze each quality discrepancy in detail and implement corrective measures
  • we increase the professional qualification of employees and their responsible approach to the quality of processes
  • we select service suppliers according to their ability to meet our requirements, we strive for permanent mutually beneficial partnerships and cooperation with reliable suppliers



  • we carry out our services and activities in such a way as to minimize the impact on the environment, reduce the consumption of energy and materials and improve the working environment
  • we strive to constantly improve by looking for new and best options and ways to satisfy the customer's wishes and needs, reduce costs and increase efficiency

The quality policy is established by the company's management as a necessary part of strategic development. The management is fully aware that the responsibility for maintaining and growing the company depends on the ability to meet the demands and expectations of customers and other stakeholders.
Our quality policy thus represents a commitment to continuous improvement of our processes and services. To ensure that this commitment remains in line with current market needs and challenges, the quality policy is regularly reviewed and updated. This approach allows us to respond flexibly to changes in the external and internal environment, thereby maintaining our position as a reliable and innovative partner.
It is ensured that all members of our organization are thoroughly familiar with this policy so that they can fully understand its principles and effectively apply them in their daily work.

Want more information? Contact us.
Jana Ornstova / quality manager / mail: quality@profreight.cz

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